Zoom offers free video conferencing for up to 100 participants, with a 40-minute time limit. Paid subscriptions are available to allow more participants, increase the time limit, and obtain more advanced features. Zoom’s closed source software is claimed to be compliant with FedRAMP[32]HIPAA[33]PIPEDA and PHIPA[34], and the GDPR.[35] Zoom has received various industry recognitions for its products.[36]

Initially, Zoom could host conferences with up to 15 video participants, increased to 25 in January 2013, to 100 with version 2.5 in October 2015,[and later to 1,000 for business customers. Between 2015 and mid-2016, Zoom Video Communications announced native support for Skype for Business and integration with Slack.[41][42]

In September 2015, Zoom announced integration of Zoom video conferencing with Salesforce‘s customer relationship management platform, allowing salespeople to initiate such conferences with their sales leads without leaving the application. In April 2017, Zoom launched Telehealth, a scalable telehealth product allowing doctors to remotely visit their patients through video for consultation. In May 2017, Zoom announced a partnership with Polycom that integrated Zoom’s video meetings into Polycom’s conferencing systems, enabling features such as multiple screen and device meetings, HD and wireless screen sharing, and calendar integration with Outlook, Google Calendar, and iCal.[46]

In March 2020, NextTech AR Solutions acquired software company Jolokia and intends to integrate Zoom into Jolokia’s Inferno platform. This integration would allow Zoom meetings to support up to 100,000 participants with “real-time Q&A Plus immersive AR.” Additional features include the ability to start a Zoom meeting from the Inferno platform and the incorporation of closed captioning in 64 languages to meeting recordings.


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